Patients and Visitors
General Information for Existing and New Patients
If you are a new patient please bring a valid Medicare Card and Photo ID and arrive 10 minutes before your consultation to complete a new Patient Registration Form. Alternatively you can access it online and bring to your next consultation.
Appointments for each patient are scheduled 10-15 minutes apart. Every effort will be made to accommodate your preferred time. Emergencies will be given priority. Extended appointment times are available upon request. Please inform reception if your appointment pertains to minor surgery, medicals, work cover, pap screening, or test results, or if you need extended appointment.
We try to run our daily appointment schedule on time, but often there are urgent and complex cases which cause delays. Please check with reception if we appear to be running late. In an endeavor to provide the best medical care for all patients, we ask you to be understanding and co-operative in these instances.
We often have patients waiting for appointments, and so it is important to advise us as soon as possible if you are unable to keep your appointment time. Failure to cancel a doctor’s appointment may incur a fee.
It is Australian legislation that prescriptions or referrals are only given after a consultation by appointment. They are professional services and required appropriate consideration. A medical certificate of any kind is a legal document and reflects the professional opinion of the doctor. Our doctors issue Sickness and Work Cover certificates where required and these will generally require a consultation by appointment.
If you contact our doctors via phone please be aware you may not receive a same day response. If the matter is urgent please ensure you call the practice and explain the situation to our Practice Nurse or Reception Team so that we can follow it up for you. 188 MEDICAL does not offer phone or email consultations in normal circumstances. Temporary Telehealth consultations are introduced during COVID-19 outbreak.
When you have investigations performed, such as blood tests, ultrasounds or x-rays, it is essential to arrange a follow up appointment to discuss the results.
If you would like to access your medical file- to move to another doctor or for another reason, please phone Reception and ask for the required paperwork and we would be happy to help with your requests. Your medical record is a confidential document. It is the practice and policy of this Medical Centre to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. We abide by the National Privacy Principles. You will find this located here.
Committed to preventative care, your doctor will seek your permission to be included on our reminder system. Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition, e.g. diabetic register, cervical screening test, asthma register, and aged care assessment programs. If you do not want to be part of this scheme, please let your doctor or reception know.
We welcome feedback from our patients regarding all aspects of our service, facilities and staff. We are keen to hear from you so we can improve the service we provide to you and your family. Please phone or write to us with any suggestions or concerns you may have.