Cancellation and No-Show Policy

188 Medical is committed to providing high-quality care and ensuring that appointments are available to patients who need them.  When an appointment is booked, that time is reserved exclusively for you.

If you are unable to attend, please provide at least two hours’ notice so that the appointment can be offered to another patient.

Late Cancellations and Non-Attendance

If you cancel less than two hours before your scheduled time, or do not attend without notice, this will be considered a Late Cancellation or No-Show.

A $50 fee will apply in these circumstances.

This policy applies to both face-to-face and Telehealth appointments.

How to Cancel

Cancellations must be made by phone — please contact our reception team on (07) 56619188.

Cancellations sent via email are not accepted and will not be considered valid.

Unpaid Fees

Where a late cancellation or non-attendance fee remains unpaid, no further appointments will be booked until the outstanding invoice has been settled.

Why We Have This Policy

Appointments at 188 Medical are in high demand.

Timely cancellations allow other patients the opportunity to be seen and help us maintain access to care for everyone.

Thank you for your understanding.